Thank you to Czech Radio and MUDr. Böhm for this beautiful description of how Emmy can work in a small town - Bezdružice has about 940 inhabitants, but the district of MUDr. Bohm is much larger.

We didn't know anything about it until the article came out! 😀

https://plzen.rozhlas.cz/prakticky-lekar-v-bezdruzicich-zavedl-virtualni-sestru-8947839

The text of the article reads as follows:

The general practitioner's office in Bezdružice in the Tachov region was no longer able to examine patients and talk to others on the phone in the meantime. Therefore, she introduced a virtual nurse.

Patients are getting used to a new way of communicating with their circuit doctor. While until recently in Dr. Tomáš Böhm's office, the telephone was always on the phone, and the doctor and the nurse — during the examination of the patients — used to issue non-refs or electronic prescriptions to other patients over the phone, now the telephone in the office sounds minimal, thanks to the virtual nurse.

“We were no longer able to manage the agenda in the office and the number of phone calls that kept us from investigating patients,” says Tomáš Böhm, whose district has about 2,000 patients. Like some other clinics, the non-affiliated one has therefore started using a joint project of a group of doctors called Virtual Nurse Emma. Patients register on a secure Internet portal and then communicate with the office through it. They can be ordered for examination, for handling administrative matters, they can arrange for the issuance of non-chopsticks or order a prescription.

Those who do not want or cannot use the Internet can continue to call the office to a landline, but the call will be answered by a voice robot. If the patient answers the robot that it is acute, only then does the phone start ringing in the office. All non-acute requests sent electronically or via a voice robot will be handled by a doctor and a nurse in their spare time. As Nurse Jitka Kimlová promises, until everything is done on a given day, neither she nor the doctor will go home.

Some patients are skeptical

When the doctor introduced people to the new way of communication in the unsociable clubhouse, some of them looked incredulously, some had reservations about the voice robot, which, according to him, does not understand the information well. But other patients praise the new service. Those who would not be familiar with the council's virtual sister were offered help by the unsociable town hall, as secretary Jana Wajdová revealed.

In any case, Dr. Tomáš Böhm reckons that for some people these novelties will simply not be the case, and therefore he leaves the possibility of the classical way of communication for the time being. Anyone who wants to continue talking to a living doctor or nurse can call on office days from 11 am to half past 12 pm.

‍

Author of the photo: Vlach Pavel — Own work, CC CITY 4.0