First of all, the doctor should treat and attend to the patients. However, in the technological age, when it is possible to dial a number at any time and contact the office, she often becomes more of a telephone operator, in the best case she leaves this role to the nurse, who, however, also has enough of her professional work. However, if there is a medical problem, the specialist must see his patient, examine and consult the situation with him. However, he does not have enough time to do this if he hangs on the phone for a significant part of the day.

Fortunately, it is technology that can help get out of this vicious circle. In Slovakia, “Voice of Emma” is launching, a robotic telephonist who asks the patient about his problem and sends it to the doctor in the form of a request to Emma's system. Compared to the answering machine, it saves time, is maximally responsive to patients and the office can configure it according to its needs.

A strong point of the robot is its ability to conduct a conversation with a patient almost as if it were talking to a living person. Thus, patients do not have to make difficult selections from the call center, they simply answer the questions that the voice assistant asks them. In Slovakia, of course, they speak Slovak, so there is no language barrier. And if you have a patient in the filing cabinet with the right phone number, the entire Voice of Emma call can last within a minute.

The voice can also classify requests according to urgency, so you can choose which ones you will attend to immediately and which ones will wait until the time is right to process them. Patients also appreciate that they don't have to wait until the line to the office is free -- Emma's voice handles calls in parallel and so is never busy. The time when the Voice of Emma patients are called is determined by each doctor according to their needs (e.g. during the time reserved for acute patients).

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How Emma's Voice helps at MUDr. Youngs

“After the first month of operation, Voice of Emma procured an average of 46 incoming calls per day. Only 5 patients said it was an urgent call and a voice assistant connected them directly to the nurse. So the Voice of Emma handled 41 non-urgent calls a day that a nurse would otherwise have to deal with. Thanks to this, she has time for professional work.“

M.D. Adriana Young

General Practitioner in Prague

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How Emma's Voice helps at MUDr. Schwarze

“I hear from the nurses and doctors who come to our practice that they have never experienced such silence in a doctor's office. Emma's voice transmits only 1-2 acute calls a day, rewrites the remaining requests into decourse. Based on the transcript, I then call patients back and provide them with a distance consultation. If you do 10 such consultations a day for 165 CZK, you will get 33 000 CZK per month. So the Voice of Emmy earns on itself and, on top of that, it will greatly relieve the nurses who would otherwise have to answer the phones.“

M.D. Rodion Schwarz

General Practitioner in Velké Přílepy

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Will Emmy help you too?

If you missed the webinar live, watch it from the recording. M.D. In it, Sobotka discusses the individual points in more depth including practical examples. You will see what Emmy looks like in the interface for both doctors and patients. This will make you get a much better idea of her.

Write to us at podpora@sestraemmy.cz and we will send you a record webinars.